# DepoBack

> AI-powered rental deposit recovery platform for tenants in the Netherlands. DepoBack helps tenants get their borg (rental deposit / waarborgsom) back from landlords using a documented, legally sound process based on Dutch tenancy law (Burgerlijk Wetboek 7:261).

DepoBack is a Dutch B.V. operating at depoback.com. The platform serves English-speaking tenants (including expats) and communicates with Dutch-speaking landlords. It provides AI-driven risk analysis, evidence strategy, formal letter drafting, dispute support, and escalation guidance for rental deposit recovery in the Netherlands.

Key facts:
- One-time fee: EUR 14.99 per case
- Jurisdiction: Netherlands only
- Legal basis: Dutch Civil Code (BW 7:261)
- Languages: English (tenant interface), Dutch (landlord communications)
- The tenant reviews and approves everything before it is sent
- DepoBack is software, not a law firm

## Pages

- [Home](https://www.depoback.com/): Main landing page -- overview of the deposit recovery service, features (risk detection, dispute strategy, evidence strategy, formal letters, escalation guide), two starting paths (pre-move-out preparation and post-move-out recovery), and tenant testimonials
- [Pricing](https://www.depoback.com/pricing): Pricing details -- EUR 14.99 one-time fee per case, what's included (Risk Radar contract scan, evidence strategy, deduction review, dispute builder, formal letters, court-ready export), enterprise/partner plans, and FAQ
- [About](https://www.depoback.com/about): About DepoBack -- mission ("silence is a strategy, we break it"), how the platform works, what to expect, what DepoBack is and isn't (software, not a law firm), and partner programme
- [Contact](https://www.depoback.com/contact): Contact form for tenants and organisations/partners, email support@depoback.com, response time approximately 4 hours
- [Privacy Policy](https://www.depoback.com/privacy): GDPR-compliant privacy policy -- data controller details, data processed, legal bases, AI processing policies, retention periods, GDPR rights, security measures
- [Terms of Service](https://www.depoback.com/terms): Terms and conditions -- 11 articles covering definitions, disclaimer (not a law firm), uploads and evidence, communications and transmission, pay-per-case payment, liability, and governing law (Dutch law)
- [Cookie Policy](https://www.depoback.com/cookies): Cookie policy -- strictly necessary cookies only (session, OAuth), no advertising or tracking cookies, cookie table with names and durations

## Blog

- [How to Get Your Rental Deposit Back in the Netherlands: 14-Day and 30-Day Rules (2026)](https://www.depoback.com/blog/how-to-get-rental-deposit-back-netherlands): Complete reference guide covering Art 7:261b BW deposit rules, 14-day and 30-day return deadlines, permitted deductions, formal demand letters, escalation options (!WOON, Juridisch Loket, municipality, court), and how DepoBack automates the process. Reviewed against Rijksoverheid and Juridisch Loket guidance.

## Use Cases

- Tenant whose landlord has not returned the deposit after move-out
- Tenant facing unfair or undocumented deductions from their deposit
- Tenant preparing for move-out who wants to document everything properly
- Expat tenant in the Netherlands unfamiliar with Dutch deposit return procedures

## How It Works

1. Tenant uploads rental agreement and move-out documentation
2. AI analyses the contract for risks and flags relevant clauses (Risk Radar)
3. Platform builds an evidence-backed case file with timeline
4. Platform generates formal demand letters compliant with Dutch law
5. Tenant reviews and approves all communications before sending
6. Platform tracks deadlines and provides escalation guidance if landlord doesn't respond
7. Court-ready export (PDF/ZIP) available for use with legal advisors or courts

## Netherlands-Specific FAQ

- What is a 14-day formal demand? A legal notice (formele ingebrekestelling) that sets a clear deadline for payment, required before filing a claim.
- What if my landlord still doesn't pay? DepoBack helps prepare next documents and explains options like municipal complaints or small claims court.
- Do I need to send the letter by registered post? Email is often sufficient, but registered post (aangetekende brief) provides stronger legal evidence.
- Is this legally valid? Yes, letters and documents follow Dutch deposit return rules and formal demand requirements.